Order Modifications/Cancellations

Once an order is submitted, we are unable to accept cancellations or modifications as we prioritize swift order processing and delivery.

For U.S. Customers

Payment Options

  • Credit Cards: Transactions are securely processed through PayPal, which is fully PCI DSS compliant. We do not store credit card details in our systems.
  • Other Payment Methods: Orders ship only after full payment is received.

Shipping Process

  • Standard Shipping (via ocean freight): Uses minimal packaging unless expedited delivery is requested.
  • Express Shipping (air freight): Available upon request for urgent orders.

Delivery Timelines

  • Order Processing: Packaged and shipped within 2–4 business days of payment confirmation.
  • Standard Shipping: 10–15 business days post-shipment (subject to carrier schedules).
  • Express Shipping: 3–5 business days post-shipment.
  • Promotional Periods (e.g., Black Friday, Holiday Sales): Minor delays may occur due to high volume

Tracking Notifications

You will receive an email with tracking details once your order ships.

Shipping Fees

  • Standard Shipping: Free for orders over $88; calculated by weight/distance for smaller orders.
  • Express Shipping: Free for orders over $88; calculated at checkout.

Missing Items Policy

If items are missing from your order:

  • We will reship, refund, or include replacements in your next order.
  • Unordered items received? Keep them or share—no returns needed!

For International Customers

Payment Options

  • Credit Cards: Secure PCI DSS-compliant processing via PayPal; no card data retained.
  • Other Payments: Orders ship after full payment confirmation.

International Shipping

  • Processing Time: Orders typically ship within 2–4 business days after payment.
  • Delivery Time: 8–21 business days via combined ocean/air freight, varying by destination.
  • Postal services may lose tracking visibility once packages enter destination countries.

Tracking & Shipping Options

  • Tracked shipping links are included in notifications where available.
  • Carrier options (e.g., FedEx International Economy, “Canada Post International First-Class”) dynamically appear based on destination.

Missing Items Policy

Due to rising international shipping costs, we no longer reship missing items. Notify us promptly for a full refund

Duties, Taxes & Customs

  • Select Duties & Tax Inclusive or Duties & Tax Exclusive at checkout (clearly labeled).
  • Research your country’s customs policies beforehand. We adhere to USPS/FedEx international guidelines but assume no liability for customs delay